Troubleshooting

Having problems with the site? Read this first and see if we can help.

Are you having problems using and navigating the website, chat room or forum?

Please see our guide to help. If you are unable to find the information you are looking for here, please contact us or pm a moderator in the chat room.

If you are using our new client, there is an easier way to register, please take a look at our how-to guide.


If you are using the old client or another client, please register your nickname by following the instructions below:


To register your name please use the following command. This command can be done in any window but probably best in a PM to yourself to avoid accidentally posting info for others to see. Please type /nickserv register mypassword [email protected] - remembering to use a valid email because confirmation will be necessary. Make sure to check your spam and junk folders for any incoming confirmation emails.

To change your nickname, select on your name to the left of where you type your messages, it will bring up a box, type your new name inside the box, and click on change.

Alternatively you can type /nick new-nickname-here
Please remember we do have a ONE nickname rule.

To register for the forum, please follow this link and click the register button in the top right hand corner of the screen.

Please visit our sitemap for links to all the pages in our site.

You can submit a testimonial by messaging us using the contact us page.

To donate to Depression Understood, please visit How can I help?

The clients have different display modes and the new chat client has more features to use.

Please send us a message on our Contact page for us to look into.

Unfortunately we cannot discuss bans with anyone but the chatter involved. Please ask them to contact us.

Please advise them to contact emergency services.

Please report this immediately to a moderator in PM or use the Contact link. Never give out your personal details.

If you are having trouble entering the chat, please contact us to resolve this by messaging us using the contact us form and copying and pasting any message that you receive when trying to log in.

If you get this message, you are not banned, but are currently muted. Please pm a mod for help.

Your post may have been deleted due to it breaking one of the rules of the forum. Please message us using the contact us form for more information.

We advise that you check your spam or junk folder for replies. Also, it can take some time to receive a response. If you still have not received a reply we apologise for the inconvenience caused.